The viewer asked that the issue be addressed as a priority. Recently, the ISL functionality has broken on the RTÉ Player, and we cannot now access any of the ISL programmes.” “We have found the ISL interpretation of many RTÉ programmes to be really great in the past, and it is one of the only means in which we can watch them. They wrote: “My family and I are users of the Irish Sign Language, this being the first and only language of some of my family. On 19 October, one person raised concerns about the Irish Sign language (ISL) function not working on the Player. To deliver the stories that are important to you #Open journalism No news is bad news Support The Journal On 5 September, a viewer said the quality of the RTÉ Player, when compared to other streaming services, makes “Ireland look like we are in the dark ages”. I hardly ever watch anything on RTÉ and it makes me very angry that the few shows I do want to watch are completely unwatchable for me.” I have always paid my licence fee on time. “To say this is frustrating would be a gross understatement. “I have a good internet connection and I never have any issues with any other streaming service. This was also the case with previous shows I watched on RTÉ Player. “The show CONSTANTLY stopped to buffer and the picture quality was terrible. On 17 September, one viewer wrote: “It was my first time watching anything on RTÉ Player for quite a while and I soon remembered why. “I really hope it is updated as it is such an asset to RTÉ once it works properly.” “This is not an isolated incident,” they added. They said they tried to watch the Taoiseach’s address to the nation that night, but had to give up as the Player “kept stopping and replaying seconds just played”. On 5 October, one person wrote that they are “a major RTÉ fan” but that the Player is “the worst streaming app I’ve ever used”.
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The person said they have been paying their TV licence for over 20 years, adding: “This is utterly unacceptable and I feel completely ripped off.” The issue only occurs with programme content.” “I find it interesting that there is never an issue with the pre-programme or interval advertising.
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I’ve tried to update the app but this does not improve anything. “It stops/starts and freezes all the time and is unable to play (a) show from start to finish. In an email sent on 26 October, one viewer said the Player was “completely useless” and the ads loop in an “endless” fashion. It’s not the first time it has happened … I hope you can fix it soon,” they added. “Before you ask about the connection, the ads ran perfectly every time I had to retry. They said the situation was “very frustrating”. In another email, sent to RTÉ on 1 November, a viewer said they tried to watch the Player but it “kept freezing”. “I’m also embarrassed because as our national broadcaster it gives the impression that we can’t do things correctly, especially when public funding is provided.” The person said they have no issues watching other online players, adding that the quality of the RTÉ service is “hard to understand considering the resources that are being given to RTÉ”. “However what I, as a (TV) licence payer, get is a third rate excuse for a player.” “Considering the challenges facing you as a broadcaster and the changing habits of us viewers, I would have considered that the Player would have been getting the most attention from management. In an email sent to RTÉ on 8 November, one viewer wrote: “I would like to register my disappointment at how poorly the RTÉ Player works. Viewers described the Player as “an embarrassment”, “ridiculous”, and the “worst streaming app I’ve ever used”. Several complaints sent to RTÉ from September to November have been released to TheJournal.ie via a Freedom of Information request. RTÉ HAS SAID it constantly strives to improve the user experience of its online Player service amid complaints about the service not working properly.Ī spokesperson said the national broadcaster tries to improve the experience from a technical point of view, as well as through adding new content.
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